Shipping – FAQs

Where do you ship to?

We ship within Malaysia, Singapore and internationally. However, customs duties and taxes may apply, and these charges are the recipient’s responsibility.

How much does shipping cost?

• Malaysia & Singapore: Free shipping
• International: S$40 flat rate
• Free international shipping for orders over S$200 Singapore Dollar

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email or WhatsApp. Use the provided link to track your package.

What if my package is delayed or lost?

• If your package is delayed, check the tracking details first.
• If your package is lost, contact us, and we’ll try our best to assist you. However, Joan.gift is not responsible for lost or stolen packages after shipping.

Exchange Policy – FAQs

Can I return my item for a refund?

No, we do not accept returns for refunds. However, we do offer exchanges within 7 days of receiving your order.

What are the conditions for an exchange?

To be eligible for an exchange, the item must:

• Be in unused condition
• Include all original packaging
• Meet our exchange approval criteria

If these conditions are not met, your exchange request may not be approved.

Are there any items that cannot be exchanged?

Yes, the following items cannot be exchanged or refunded:

• Engraved, embossed, or personalized items
• Special orders or made-to-order products

In certain cases, we may allow exchanges at Joan.gift’s discretion.

Who covers the shipping cost for exchanges?

Customers are responsible for all shipping costs related to exchanges.

How do I request an exchange?

To initiate an exchange, please contact us via WhatsApp at +6011 20206700 within 7 days of receiving your order. Kindly provide:

1. Your name
2. Order number
3. Reason for the exchange

Repair Service – FAQs

Do you offer repairs for your products?

Yes! All handmade products from Joan.gift are guaranteed against defects in materials and workmanship for 30 days from the date of delivery.

What does the 30-day warranty cover?

Within the 30-day period, we will repair any breakage caused by manufacturing defects at no additional cost.

What is not covered under the warranty?

The warranty does not cover:

• Normal wear and tear
• Improper care
• Damage from misuse

All repair requests will be evaluated by our team on a case-by-case basis.

Can I request a repair after 30 days?

Yes! We offer paid repair services after the 30-day warranty period.

How do I request a repair?

To request a repair, contact us via WhatsApp and provide:

1. Details about the item
2. A description of the necessary repair

Joan.gift will assess your request and approve repairs at our sole discretion, depending on the nature of the issue.

Privacy Policy

Click here for our Privacy Policy.

If you need further assistance, feel free to reach out! 😊